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Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering

    Shipping & Delivery
    Orders placed before 3PM (Pacific Time - PST) Monday through Friday, are usually shipped out the same day. Time of delivery depends on the shipping method you select. USPS is usually faster than UPS.

    In Store Pick-Up 
    This method is selected if you will pick up your items at our store location in Sherman Oaks California. Please inform us when you will pick up your items in the comments section at the checkout screen.
     
    Privacy & Security

    100% Safe Shopping Guarantee
    We guarantee that every order you make at DrClarkSupplies.com is 100% safe.

    How do I know if the shopping cart is secure?
    You can verify if you are on a secure website if the address bar (URL) has an "s" after the"http". A secure page starts with https://. Our checkout pages are all encrypted for the safety of your personal information.

    Secure Server
    All Online Transactions are being processed with Industry Leading Secure 128-bit industry-standard SSL encryption.

    Click to Verify - This site has chosen an SSL Certificate to improve Web site security Click to Verify - This site has chosen an SSL Certificate to improve Web site security
    ABOUT SSL CERTIFICATES

     

    Credit Card Fraud Protection
    All major credit card companies protect cardholders against fraud.

    E-mail Newsletters
    We send special offers and coupons to our customers. You can always unsubscribe. Your email address will never be sold or rented.

    Cookies
    A cookie is a piece of data stored on the consumer's hard drive, which contains information about how the consumer used the web site. Cookies enable us to track and target the interests of our consumers to enhance the experience on our site. Cookies are used to power the shopping cart functionality when ordering from our web site. Usage of a cookie is linked to personally identifiable information while on our site. By setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback is that the user will be limited in some areas of our site.

    Parental Consent
    Our privacy policy prohibits us from accepting members under the age of 16. Children under the age of 16 are free to explore our site, but if they wish to become members or make a purchase we require that they do so through their parents' account. If you have additional questions or concerns, e-mail in sales@superiorhealthproducts.com to reach our customer service department.

    Third Party Intermediaries
    To complete credit card transactions,  DrClarkSupplies.com provides the following member information using secure communications to

    Notification of Changes
    In the event that  DrClarkSupplies.com should change its privacy practices or start using member information in a manner different from that stated at the time of collection, an email will be sent to our members notifying them of the change. Our members then have the opportunity to accept the changed policy or demand exemption from


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    Returns & Replacements

    Price and availabity are subject to change without notice. All Sales Final - Returns on unopened product at our discretion for store credit only.  20% restocking fee applies on all returns. 

  •         Ordering
    1. Customers can order through our store's website. You will receive a Confirmation email when your order has shipped, along with a Tracking # and a copy of your Invoice.
    2. Orders can also be emailed to us at sales@superiorhealthproducts.com   You will receive a Confirmation email when your order has shipped, along with a Tracking # and a copy of your Invoice.
    3. You can also call us direct toll free at 1-800-700-1543 between 11am to 5pm PST and we will take your order over the phone and answer any questions you might have! You will receive a Confirmation email when your order has shipped, along with a Tracking # and a copy of your Invoice.